Ordering New and Used Textbooks

How to Order

8If you have questions or need help choosing your curriculum, please call 252 244 0728.
8You may fax (252 244 0728) or mail-in this order form to order new or used products from
this web-site.
8If you would like to place your prepared order by phone, call toll free 888.268.5087
(This toll free number is for prepared orders only. All other inquiries call 252 244 0728.)
8We Accept: Money Orders, Checks, Checks by Phone, and Major Credit Cards.

Shipping Policy
We strive to keep all products in our
catalogue in stock and ready to ship.
Therefore we will ship your order as soon as
possible (usually within 1 to 3 business days).
During our busy season, (July through
September) orders sometimes have to wait
in line up to 3 business days.

Because we keep our warehouse shelves
stocked, we don't often have backorders,
but when we do you can be sure that we
are doing everything we can to ship your
materials to you (usually within 7 to 10
business days - depending on how quickly
our suppliers get our orders to us!)

Return Policy
Before returning or exchanging any "New"
item(s), you must call our office for a return
authorization and instructions. (252) 244 0728
(see Note below). All "New" merchandise must be received in our office within
30 days of our shipping date and must be in
like-new condition. Computer software may be
returned if un-opened or defective. Audio
cassettes, and videos may be returned or
exchanged only if the product is defective.
A 10% restocking fee will be charged on all
"new" items returned to us in like-new condition. (minimum $3.00).

Before returning any "Used" item(s), you must call our office for return authorization and instructions. (252) 244-0728 (see Note below). All "Used" materials must be received in our office within 30 days of our shipping date and in the same condition as when you received it. A 15% restocking fee will be charged on all "used" items returned. (minimum $3.00)

Non refundable items include special ordered items, orders given special discounts beyond our normal discounts, clearance, close-out and liquidation items.

The final decision on all returns or exchanges, both "New and Used" is left to the discretion of the owners of The Back Pack. Your postage on returns or exchanged will be reimbursed only if they are a result of our office error. Please insure your return package to protect yourself against loss.

NOTE: Phone call verification of your impending return or exchange will help to assure prompt handling once your package is received in our office. Customer satisfaction is our goal.

8If for some unforeseen reason you should
need to return or cancel a Customized Curriculum Package (or product(s) contained therein) that we developed for you, a 15% consultation fee will be applied, as well as our regular return policy fees above.
This additional 15% (for consultation) only applies to a product(s) in a Customized Curriculum Package.